Samsara has given us the tools to empower customers with real-time information. They’re truly partners in this—it’s been a game changer for sure.”
Jerold Bean VP of Meetings & Events, Windy City Limousine
Top Fleet Award: Excellence in Service
AS ONE OF THE FASTEST GROWING passenger transit companies in the US and the largest ground transportation provider in the Chicago area, one thing is always top of mind for the team at Windy City Limousine: customer service.
“Customer service is so important to us,” said Windy City CEO George Jacobs. “We decided that we really wanted to have a company with great customer service, and that everything else came second.”
The team at Windy City knows what sets world-class customer service apart and has multiple awards under their belt to prove it. With the complete fleet visibility and improved efficiency provided by Samsara's sensors and software, Windy City has taken their customer service to the next level.
8 Keys to Excellence in Customer Service
featuring Windy City Limousine
Download this free guide to see how Windy City delights customers from door-to-door, with tips specifically for passenger transit fleets.
At Windy City, we’ve always cared deeply about the safety of our passengers and the safety of our employees.”
Jamie Smith Fleet Safety Manager, Windy City Limousine
Samsara enables Windy City Limousine to deliver stand-out customer service.
Dash cams & driver coaching
Samsara's AI Dash Cams automatically flag harsh events, providing actionable data for Windy City to use in personalized coaching sessions with their chauffeurs.
Real-time GPS & Live Sharing links
Samsara's Vehicle Gateways provide real-time GPS that gives Windy City's dispatch team the visibility they need to route and track chauffeurs. Live Sharing links put that information directly in the hands of their customers.
Samsara's FMCSA-approved ELD keeps Windy City's chauffeurs compliant and provides streamlined HOS management with an intuitive driver app and dashboard, live-to-the-second data, and visibility into drivers nearing violation.