04
QUALITY & RETENTION
Exceed customer expectations
Exceed customer expectations in the Amazon era. Retain existing customers and secure new business with granular visibility into your day-to-day operations and tools to keep customers informed.
Improve driver productivity
Stay connected, ensure on-time service, and respond to changing conditions with built-in WiFi hotspots and the Samsara Driver App—which includes two-way messaging, real-time route information, mobile forms, and more.
Explore the Driver App50%
decrease in time spent calling drivers
— Marie’s Wrecker Service
30%
improvement in driver retention
— Kreilkamp Trucking
"Our drivers were initially nervous about the dash cams. Once we explained that we could only see footage if an incident took place or we specifically recalled a small piece, and that our goal was to make sure our team was safe and protected from attacks, it was great."
Keep customers informed
Create a smoother customer experience and minimise the need for customer calls by sharing up-to-the-minute ETAs via a shared URL.
Watch video80%
improvement in ETA predictability
— MacAllister
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Ensure product quality
Protect sensitive cargo with remote temperature controls and additional wireless sensors—including door, cargo, temperature, and humidity monitors—to minimise customer complaints, compliance issues, and rejected loads.
Learn more about reefer monitoring30%
decrease in customer credits for false temperature claims
— Cash-Wa Distributing
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Provide exceptional customer service
Capture e-signatures, proof of delivery, and more via our mobile app. Quickly investigate claims of overages, shortages, damages, and missed delivery windows with anytime access to documents.
99%
on-time delivery rate
— GP Transco
20%
increase in logistics revenue
— Compression Leasing Services, Inc.
