04

QUALITY & RETENTION

Exceed customer expectations

Exceed customer expectations in the Amazon era. Retain existing customers and secure new business with granular visibility into your day-to-day operations and tools to keep customers informed.

Improve driver productivity

Stay connected, ensure on-time service, and respond to changing conditions with built-in WiFi hotspots and the Samsara Driver App—which includes two-way messaging, real-time route information, mobile forms, and more.

Explore the Driver App

50%

decrease in time spent calling drivers

— Marie’s Wrecker Service

30%

improvement in driver retention

— Kreilkamp Trucking

"Our drivers were initially nervous about the dash cams. Once we explained that we could only see footage if an incident took place or we specifically recalled a small piece, and that our goal was to make sure our team was safe and protected from attacks, it was great."


Steve Woodall

Transport Manager at Abbey Travel

Keep customers informed

Create a smoother customer experience and minimise the need for customer calls by sharing up-to-the-minute ETAs via a shared URL.

Watch video

80%

improvement in ETA predictability

— MacAllister

Ensure product quality

Protect sensitive cargo with remote temperature controls and additional wireless sensors—including door, cargo, temperature, and humidity monitors—to minimise customer complaints, compliance issues, and rejected loads.

Learn more about reefer monitoring

30%

decrease in customer credits for false temperature claims

— Cash-Wa Distributing

Provide exceptional customer service

Capture e-signatures, proof of delivery, and more via our mobile app. Quickly investigate claims of overages, shortages, damages, and missed delivery windows with anytime access to documents.

99%

on-time delivery rate

— GP Transco

20%

increase in logistics revenue

— Compression Leasing Services, Inc.