TRANSPORTATION & LOGISTICS

DHL consolidates 7 separate point solutions with Samsara’s integrated platform

DHL Supply Chain and DHL Express improved safety, streamlined workflows, and unlocked new insights with the Samsara Connected Operations Cloud. As a result, they are delivering a better experience for employees and customers.

Reduced accidents by 26% across 20 locations where Samsara is fully deployed.

Watch Video

Powered by the Samsara Connected Operations Cloud

VIDEO-BASED SAFETY
VEHICLE TELEMATICS
SMART TRAILERS
DRIVER WORKFLOWS
DATA & INTEGRATIONS

Meet DHL Supply Chain & DHL Express

5,500+ DRIVERS

4,400+ VEHICLES

12,000+ SAMSARA DEVICES

THE CHALLENGE

Disconnected solutions restricted visibility and innovation

With 600,000 employees, DHL Group is one of the largest logistics companies worldwide, serving more than 220 countries and territories. DHL Supply Chain, a division of DHL Group, oversees supply chains in more than 50 countries for over 1,400 customers—from warehousing to packaging, transportation, and beyond. DHL Express is the world’s leading international express services provider, meeting the growing demands of exporters and importers by connecting people and businesses securely and reliably, enabling global trade.

Before Samsara, DHL in the U.S. was using seven separate point solutions for telematics and other functions, but they were difficult to connect and offered varied performance and data reliability. To better serve their employees and customers, they needed one integrated platform that could replace separate, disconnected tools with a single easy-to-use interface.

“Instead of juggling dozens of different vendors, we now have an integrated, easy-to-use platform. That’s why we chose Samsara as the right partner for the future.”

JENNIFER MILLER

Vice President of Integrated Transportation

The Solution

An integrated platform for safety, efficiency, and sustainability

With the Samsara Connected Operations Cloud, DHL consolidated seven separate point solutions—for dash cams, telematics, compliance, trip management, DVIRs, trailer tracking, and speed monitoring—into one platform, and integrated Samsara with their critical business systems. This enabled them to deliver a better operator experience, unlock actionable insights, and vastly improve driver safety and retention. They are also partnering with Samsara in their fleet electrification journey, helping support DHL’s ambitious sustainability goals.

Video-Based Safety

Fewer accidents, lower costs, and higher driver retention

Across 20 sites where Samsara is fully deployed, DHL Express achieved a 65% decrease in harsh driving incidents, 26% reduction in accidents, and 49% reduction in accident-related costs. DHL Supply Chain has seen a 50% decrease in both speeding and mobile usage—as well as a 50% decrease in driver turnover. Their innovative use of Drowsiness Detection alerts and Lane Departure Warnings allow them to quickly verify instances of drowsiness and proactively get fatigued drivers off the road, preventing accidents and saving lives.

“At our scale, safety has a huge ripple effect. It doesn’t just impact our employees and their families—it benefits the general public.”

FRED MATTHEWS

Senior Manager of Safety

Vehicle Telematics

Partnering to increase vehicle uptime today and build the fleet of the future

Because DHL is in the supply chain and delivery business, vehicle uptime is critical. Reliable diagnostic data, real-time alerts, and automated maintenance workflows have closed communication gaps and accelerated maintenance response times—keeping their vehicles on the road serving customers. In addition, with the Samsara Connected Operations Cloud, DHL has a platform that supports their transition to an EV-focused future.

“When our EVs come online, we don’t have to add an additional vendor. That readiness is going to enable us to move faster in reaching our electrification goals.”

JENNIFER MILLER

Vice President of Integrated Transportation

Smart Trailers

Improving their CSA score by 10% with ABS monitoring

Cargo integrity is critical to DHL’s operations. With Samsara, their operators have complete visibility into trailer location, cargo, and health. This has enabled DHL to save up to two days per yard hunt with real-time tracking, avoid new purchases with Utilization Reports, and improve their CSA score by 10% with proactive ABS maintenance. Additionally, DHL uses trailer Mismatch Alerts to ensure tractors pull the correct trailers, avoiding costly delays and HOS violations.

Apps & Driver Workflows

A better driver experience, powered by intuitive workflows

Before Samsara, DHL drivers had to manage dozens of different devices and apps for daily tasks. Now, HOS, DVIRs, and navigation are streamlined through the Samsara Driver App via custom workflows and seamless integrations. To better support drivers with HOS compliance, DHL supervisors are alerted 30 minutes before a driver times out so they can help drivers take action and prevent violations.

Apprentice explains something to her colleague at the computer.

Data & Integrations

Innovation made possible by a flexible, open platform

Data quality is critical to DHL’s operations—and Samsara data has become their source of truth. 19 integrations have streamlined their operators’ workflows and connected previously siloed data, unlocking transformative business insights.

“I’ve managed a lot of system launches in my career. This is the first one where we had operators saying, ‘Thank you.’ Samsara has simplified our operators’ lives significantly.”

JENNIFER MILLER

Vice President of Integrated Transportation

Share this story