May 10, 2022
Product End-of-Life (EOL) Policy
Samsara End-of-Life Policy
Samsara may find it necessary to discontinue products for a number of reasons, including product line enhancements, market demands, technology innovation, or the products simply mature over time and are replaced by functionally richer products. When Samsara decides to End-of-Sale of a product, the product moves into the End-of-Life (EOL) stage, which refers to when a product is retired from the market.
Samsara is committed to communicating important milestones throughout the product’s retirement (EOL) stage. These notifications will include the End of Sale (EOS) announcement, the End of Support (EOST) date, as well as other key information pertaining to Samsara products.
Samsara End-of-Life Dates
Below outlines our typical End-of-Life stages and communication points.
End-of-Sale Announcement (EOSA) Date: Date of official end-of-sales notice, typically 90 days prior to the last order date.
End-of-Sale (EOS) Date: The last date to order the product through Samsara point-of-sale outlets. After this date, the product is no longer available for sale via any channel.
End-of-Support (EOST) Date: The last date a product will be affirmatively supported by Samsara (hardware, software, or firmware components), typically five years following the EOS date. After this date, there will be no more software updates/fixes, technical support, hardware repairs, RMA procedures will end, and the Terms of Service terminates. EOST dates are subject to change and published and updated on Samsara’s website.
For more details on Samsara’s End-of-Life (EOL) policies & specific EOL products, please visit our EOL guide here that includes a list of all our EOL products.