Samsara for customer experience

Align your operations around your customers

80% of customers believe that the experience you provide is as important as what you deliver. Serve your customers on their terms and reduce work for your team with Samsara.

Guide to Retain Customers

Fewer phone calls make happier customers

Reduce check-in calls and status update requests by keeping customers informed with automated alerts and data-driven ETAs.

KEY BENEFITS

Give updates on-demand with live sharing
Never miss a stop with seamless routing
Speed up service with digital workflows

Read Case Study

Digitize records your reputation relies on

Ensure you and your customers are on the same page by digitizing key documents and automating reports such as Proof of Delivery, Trip Temperature History, Time on Site, and more.

KEY BENEFITS

Capture eSignatures with the Driver App
Reinforce records with GPS data
Monitor cargo at all times with sensors

Documents & Messaging

Ensure each team knows your customer

Make customer data accessible between departments so that customers receive a seamless experience.

KEY BENEFITS

Unify systems with pre-built integrations
Bring customer data into one dashboard
Access key data with the Admin App

App Marketplace

“We’ve gone from having to give a two hour, stagnant delivery window—that our drivers would sometimes miss—to minute-by-minute updates for our customers.”