Facilities Management

JLL reduces UK fuel and motor incident costs by 48% and puts worker protection first with Samsara

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Meet JLL

600+ UK MOBILE TECHNICIANS

5 SPECIALIST DIVISIONS

660 SAMSARA-ENABLED VEHICLES

The Challenge

Protecting professional tradespeople on the road

JLL is a leading global commercial real estate services and facilities management business, operating across 80+ countries. In the UK, JLL’s workplace management business runs more than 600 mobile technicians who travel to client sites every day to deliver engineering maintenance, refrigeration, fire protection, and water hygiene across manufacturing and industrial facilities, data centres, corporate campuses, and critical infrastructure.

Pritesh Acharya, Head of Fleet for JLL EMEA, has a phrase that shapes the entire programme: "We don't employ professional drivers. We employ professional tradespeople." The distinction matters as technicians are judged on the compliance and technical work they perform on site. But the road is where the business carries significant duty of care, and for years the systems in place didn't reflect that.

For seven years, JLL used a legacy telematics provider that produced only a single headline metric nobody could fully understand. With that system, the business had no way to show a technician where they had been speeding, no road-facing camera to defend against third-party claims, and no evidence base when an incident occurred. The result was a culture that reached for discipline when it should have reached for development.

Before Samsara, there was no way to show people where they were going wrong on the road. Now we can train, coach, and develop to create a culture of safety.

Pritesh Acharya

EMEA Head of Fleet

The Solution

A connected platform built around supporting the driver

JLL deployed Samsara across approximately 660 vehicles in a four-month UK rollout. Four connected solutions — AI Dash Cams, Vehicle Telematics, Connected Workflows, and Samsara Assistant — now give the fleet team visibility they never had before, with board-level reporting on safety, fuel, and emissions performance issued monthly.

The principle running through the programme was set out from day one: give technicians the evidence to support themselves, the data to improve, and the recognition when they get it right.

Video-based safety

Positioning cameras as tools for protection

Installing in-cab cameras across a workforce of professional tradespeople wasn't straightforward. Drivers were wary, so the team built the conversation around a clear message: the cameras exist to protect the driver first.

That framing now holds across the fleet. Since go-live, own damage repair costs have reduced by (35%) in year one, reflecting materially lower at-fault motor claims cost, driven by reduced incidents, lower average repair cost and the ability to pull footage the same day an incident is reported and exonerate technicians who would previously have had no defence and fast track the recovery of non-fault incidents.

Looking up at modern glass skyscrapers reflecting a blue sky with white clouds, shot from ground level.

Vehicle Telematics

Deeper vehicle insights for measurable fuel savings

JLL's fleet in the UK now averages 47 miles per gallon — 11 MPG above Samsara's top 10% benchmark for equivalent fleets. The gains come from the same coaching programme that underpins the safety work. Data from the Samsara Vehicle Gateway shows where speeding, harsh acceleration, and idling are driving up fuel consumption, and targeted intervention brings them down.

In 12 months, JLL reduced the time spent speeding across the fleet by nearly 300 hours and delivered approximately 13% in fuel savings. Performance is reported to the board monthly, drilled down to events per 1,000 miles so the team can identify where improvement is needed rather than reacting to annual roll-up figures.

A female engineer in an orange hi-vis suit and white hard hat reviews data on a tablet at an industrial site.

Driver Coaching & Recognition

Leading by example for greater road safety

The clearest proof that JLL's programme works is through the performance of its technicians. Richard Meehan has worked in JLL for 16 years, covering the highest mileage in the UK fleet — approximately 32,000 miles in a year — while maintaining a perfect 100 safety score and zero events in his safety inbox.

Samsara gives his performance the visibility it never had before and gives JLL a benchmark to coach the rest of the fleet against. Richard’s manager is developing an internal case study around Richard's methods to share across the business, turning one technician’s standard into a reference point the whole workforce can work toward.

Image of smiling truck driver sitting in driver’s seat and looking out from ajar truck door.

Connected Workflows & Samsara Assistant

Removing administrative friction across the operation

JLL's technicians complete digital vehicle walkarounds through the Driver App before every shift, catching panel damage, tyre issues, and safety defects before they become problems on the road. What used to be a manual form with a day's worth of administrative time is now a quick pre-drive check that records directly into the platform.

On the management side, Samsara Assistant has replaced the back-and-forth that used to accompany custom data requests. Managers use it daily to surface top and bottom performers, pull speeding statistics, and generate custom reports through the AI report builder. Work that previously required a support ticket now arrives in seconds.

Samsara Assistant chat interface showing site safety trends and preventive maintenance recommendations

The Road Ahead with Samsara

Bringing every technician up to a higher standard

Moving forward, JLL's focus is closing the gap between top performers and the rest of the fleet. At first it was about establishing the baseline and building trust in the system, now it’s about targeted intervention — understanding why certain technicians consistently score below the benchmark and giving them the coaching, support, and peer input needed to improve. Part of this plan is to ask long-tenured technicians like Richard to share their approach with newer colleagues, treating experience as a fleet asset rather than an individual attribute.

JLL is also beta-testing Samsara's Virtual Coach, which routes lower-severity events like harsh braking and acceleration directly to the driver's app with a training video and acknowledgement prompt. Drivers review the footage, complete the micro-learning, and can challenge any event they disagree with, escalating it to their manager for a second review. This way frontline managers can stay focused on the events that genuinely warrant a conversation.

On the vehicle side, JLL is trialling a 360-degree camera system — front, rear, and side-mounted — with particular interest in the rear camera's ability to capture third-party incidents that dash cams alone can't see. Savings generated by Samsara are being reinvested into the vehicle specification itself, with blind-spot indicators and adaptive cruise control being added to new van orders to remove risk from the driving environment.

"We want to have the best commercial fleet in our industry both in the UK and globally," said Pritesh. "Keeping client sites safe, keeping our tradespeople safe, the members of the public safe and delivering work compliantly. That's the accolade we're aiming for."

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