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Retain Customers

Deliver outstanding service to keep customers coming back.

Service Tips
Do More with LessReduce Costs

Invest in customer service

67%

OF CONSUMERS

would pay more to a company that provides excellent customer service

69%

OF BUSINESSES

expect an Amazon-like buying experience with real-time ETAs

80%

OF CONSUMERS

consider speed and convenience the most important elements of good customer service

*Oracle Customer Experience Impact Report

Give customers visibility

01

Give customers visibility

Reduce route inquiries and give your customers real-time visibility into their shipments with real-time GPS tracking and Live Sharing links.

Improve on-time performance

02

Improve on-time performance

Monitor routes in real time and quickly communicate route changes and updated ETAs with customers. Leverage the Samsara Driver App to easily re-route vehicles remotely and send messages to drivers to keep them on time.

Quickly respond to customer inquiries

03

Quickly respond to customer inquiries

Samsara combines your route plans with precise GPS tracking, temperature data, and digital documents. When your back office can quickly access all your delivery details on one page, not only does the speed of customer service improve, but the quality of your operations shines through.

Avoid service disruptions

04

Avoid service disruptions

Use preventative maintenance tools—like usage-based maintenance scheduling and live engine fault code alerts— to avoid roadside breakdowns and disruptions in service.

Streamline customer experience

05

Streamline customer experience

Use APIs and integrations to centralise data about loads, vehicle locations, customer orders, and more. With all your data in one place, you can quickly match jobs and loads to nearby drivers with available hours, helping improve driver productivity and accelerate customer response times.

Improve the driver-customer handoff

06

Improve the driver-customer handoff

Give your customers a better experience by letting them accept and approve agreements on the spot with paperless e-signatures.

Ensure product quality

07

Ensure product quality

Samsara’s wireless Environmental Monitors and Asset Gateways give you and your drivers real-time visibility into reefer temperatures. Automatic alerts notify you of chiller failures before they impact your business so you can ensure product quality and reduce rejected loads.

Provide real-time delivery visibility with Samsara

Learn how to keep customers informed by using Live Sharing to communicate real-time ETAs and vehicle locations.

Customer Success Stories

mbta case study card

10%

Saved

<h5>IMPROVEMENT IN ETA PREDICTABILITY</h5> <p>By using Samsara’s real-time GPS data, the Massachusetts Bay Transportation Agency was able to improve ETA predictability by 10%, improving reliability and rider experience.</p> <p class="more">MBTA</p>

Artera

katzman case study card

£150K

Reduction in service downtime

<h5>SAVINGS PER SAVED LOAD</h5> <p>Katzman Produce leveraged Samsara wireless Environmental Monitors to continuously monitor log temperature and humidity data. By setting up real-time alerts, Katzman was able to intervene and rescue deliveries, saving an estimated £150K per load. </p> <p class="more">Katzman Produce</p

Certarus

Decrease in predicted theft

County of Santa Barbara

Everything you need to help you save money in one integrated platform

When evaluating fleet management technology, look for solutions that offer real-time visibility, dash cams and driver productivity tools in one unified solution.

platform efficiency