February 18, 2020
In today’s fast-paced environment, it’s more important than ever for fleets to have access to the right information at the right time. When we sat down with our customers to reimagine their fleet management experience, we noticed one consistent trend: whether they serve other businesses or deliver direct to consumers, fleet managers are spending more time away from their desks.
That’s why we’re excited to launch Samsara Fleet, a mobile app to help you manage your fleet from anywhere, at any time. In the words of Adam Barhan, Operations Manager at Bob’s Heating and Air Conditioning, “Samsara Fleet is a real gamechanger.”
Whether you are in the office, on the road, or at home, Samsara Fleet lets you quickly access real-time information about your vehicles, assets, and workers. You can set up text and email alerts to go straight to your phone, review relevant details right from the app, and respond to incidents wherever you are. Does your driver need a tow right away, or can you wait until they return to HQ for your shop to resolve that vehicle fault? Samsara Fleet shows you detailed engine diagnostics, sensor data, and more to help you make decisions on the spot for improved operational efficiency and uptime.
Whenever your drivers are involved in a safety incident, speed of response is critical to keep drivers safe, reduce liability, and protect your brand. Samsara Fleet makes it easy to review HD dash cam footage on your mobile device, respond to incidents as soon as they occur, and coach drivers from anywhere. You can also quickly exonerate innocent drivers by downloading videos to your mobile device and sharing them with law enforcement on the spot.
Samsara Fleet makes it easier to improve driver communication and get them the support they need. If a driver needs assistance, you can use Samsara Fleet to send messages directly to their Driver App, call them instantly, and navigate to their location with a single tap. For the team at Bob's Heating and Air Conditioning, this means, "Our safety manager can respond to incidents from anywhere — he can monitor his Safety Inbox, review dash cam videos, make sure drivers are okay, and notify our team even when he's in the field.”
Samsara Fleet makes it easier to improve driver communication and get them the support they need. If a driver needs assistance, you can use Samsara Fleet to send messages directly to their Driver App, call them instantly, and navigate to their location with a single tap.
Whether your customers want you to provide a quote, an ETA, or a simple status check, they want one thing — instant responses. Now, you don’t need to put customers on hold while you call your team for information; Samsara Fleet makes it easy to view drivers’ real-time locations, HOS availability, and ETAs on the go. You can send live locations and ETAs to customers in a single tap.
At Bob’s Heating & Air Conditioning, field supervisors used to call dispatch to get the location of their next site visit. Now, supervisors "just pull up their phones to see where drivers are in real time. They can get on-site more efficiently and make their rounds faster, which helps us improve our customer experience.”
At Samsara, we’re committed to designing innovative solutions to make fleet operations more seamless and efficient. Samsara Fleet puts the power of the Samsara platform in your pocket, so you can continue delivering exceptional customer experiences while managing costs and keeping your fleet safe.
If you’re an existing Samsara customer based in the U.S., you can download Samsara Fleet today on Google Play and the Apple App Store. It’s part of our complete fleet management platform, and included with our license at no additional cost.
If you’re not yet a Samsara customer but you’re ready for a new fleet management experience, please get in touch for a free trial!