Privacy Policy

Updated December 19, 2018

This Privacy Policy describes the information that Samsara Networks Inc. and its affiliates (“Samsara”) collect about you, how we use and protect this information, and the choices you can make about how we use this information. This policy applies to information collected about you by Samsara in different methods, including via the website and via our products. Some of this information can be used to identify an individual (“Personal Information”). Your privacy matters to us, so please get to know our privacy practices and contact us with any questions.

EU Citizens: Please note that Samsara complies with the General Data Protection Regulation (GDPR) requirements. Your rights under the GDPR are detailed below. If you have any questions, please contact privacy@samsara.com.


Collection and Use of Personal Information

Samsara may collect information about you from a variety of sources.

Our Sites use cookies and other technologies to function effectively.

We also may collect information about your online activities on websites and connected devices over time and across third-party websites, devices, apps and other online features and services.

We may collect information about you that you provide directly, such as when you access our website, establish a user account with us, use our products, or otherwise give us your name, email address, etc. We use the information to create orders for you; deliver products and services; process payments; or communicate with you regarding your orders, our products, and our services, including promotional offers and suggested products, services or new features which may be of interest to you.

You may also choose to submit information to us via other methods, including: (i) in response to marketing or other communications, (ii) through social media or online forums, (iii) through participation in an offer, program or promotion, (iv) in connection with an actual or potential business relationship with us, or (v) by giving us your business card or contact details at trade shows or other events.

We use the information we collect from all of our products and services to provide, maintain, and improve them; to develop new products; and to protect Samsara and our users. When you contact Samsara, we may keep a record of your communication to better support you in the future.

From time to time, we may offer referral programs enabling our users to refer prospective customers to us. Please only refer a prospective customer and provide their personal information to us if you have their permission. If you later find out you did not have such consent, please inform us as soon as possible.


COOKIES AND WEB BEACONS

Some information may be collected through cookies. Cookies, used by most websites, are text files stored on a user's browser containing information about the user. To learn more about the cookies that may be served through our Sites and how you can control our use of cookies and third-party analytics, please see our Cookie Policy.


DISCLOSURE OF PERSONAL INFORMATION

We will only share personal information with companies, organizations or individuals outside of Samsara as described herein or when we otherwise have your consent to do so.

Personal Information may be disclosed in limited circumstances, including, but not limited to meeting any applicable law, regulation, legal process, or enforceable governmental request; the investigation of potential violations; addressing fraud, security, or technical issues; to protect and defend the rights or property of Samsara; or in an emergency threatening an individual's life, health, or security. We reserve the right to disclose your personal information as required by law or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process.

We rely on third-party service providers to perform a variety of services on our behalf. In so doing, we may need to share your Personal Information with them. We provide our service providers with only the Personal Information they need to perform their services and we require that they protect this information and not use it for any other purpose. We may supplement your personal information with information from third parties.

Some of our websites and services may be offered jointly with partners. If you register with our partner, Samsara may also receive your Personal Information from them, and Samsara may share your Personal Information with our partners for these joint offerings. You should also review the partner’s privacy policy, which may have different terms.

Information that we collect from our users, including Personal Information, is considered to be a business asset. Thus, if we are acquired by a third party as a result of a transaction, such as a merger, acquisition, or asset sale, some or all of our assets, including your Personal Information, may be disclosed or transferred to a third party acquirer in connection with the transaction.


INFORMATION TRANSFER

Your Personal Information may be transferred to, stored in, and processed in a country other than the one in which it was provided. This may include the United States. When we do so, we transfer information in compliance with applicable data protection laws. We take steps to protect Personal Information in whatever country it is stored in or transferred to. To comply with E.U. data protection laws around international data transfer mechanisms, we self-certify under the E.U.-U.S. Privacy Shield. This framework was developed to establish a way for companies to comply with data protection requirements when transferring personal data from the European Union to the United States.


SAMSARA AND THE EU-U.S. PRIVACY SHIELD

Regarding the collection, use, and retention of Personal Information transferred from the European Union and Switzerland to the United States, Samsara complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set by the U.S. Department of Commerce. Samsara has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall apply. To learn more about the Privacy Shield program, and to view our certification, please visit www.privacyshield.gov.

All Personal Information that is subject to this Privacy Policy and is received from individuals who are resident in the European Union, European Economic Area and Switzerland is covered by Samsara’s participation in the Privacy Shield. Samsara will comply with the Privacy Shield Principles in respect of such Personal Information.

Samsara is accountable for Personal Information received under the Privacy Shield and subsequently transferred to a third party as described in the Privacy Shield Principles located at https://www.privacyshield.gov/EU-US-Framework. In particular, Samsara remains responsible and liable under the Privacy Shield Principles if the third party agents we engage to process personal data do so in a manner inconsistent with the Principles (unless Samsara proves that it is not responsible for the damaging event).

Samsara commits to resolve complaints about your privacy and our collection or use of your personal information as per the EU-US and Swiss-US Privacy Shield Principles. European Union or Swiss individuals with inquiries or complaints regarding this privacy policy should first contact us using the contact information below.

Samsara also commits to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not addressed satisfactorily, to file a complaint or get more information please visit:

http://www.bbb.org/EU-privacy-shield/for-eu-consumers

For human resources data of EU residents, we have agreed to cooperate with local Data Protection Authorities. Samsara has chosen to cooperate with EU Data Protection Authorities (DPAs) and comply with the information and advice provided to it by an informal panel of DPAs in relation to such unresolved complaints (as further described in the Privacy Shield Principles). Please contact us if you need direction to the relevant DPA contacts.

As further explained in the Privacy Shield Principles, a binding arbitration option is also available to you in order to address residual complaints not resolved by any other means. Samsara is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).


SECURITY

We will only share personal information with companies, organizations or individuals outside of Samsara when we have your consent to do so, other than as provided herein.

Personal Information may be disclosed in limited circumstances, including, but not limited to meeting any applicable law, regulation, legal process, or enforceable governmental request; the investigation of potential violations; addressing fraud, security, or technical issues; to protect and defend the rights or property of Samsara; or in an emergency threatening an individual's life, health, or security.

We reserve the right to disclose your personal information as required by law or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process.

We rely on third-party service providers to perform a variety of services on our behalf. In so doing, we may need to share your Personal Information with them. We provide our service providers with only the Personal Information they need to perform their services and we require that they protect this information and not use it for any other purpose. We may supplement your personal information with information from third parties.

Some of our websites and services may be offered jointly with partners. If you register with our partner, Samsara may also receive your Personal Information from them, and Samsara may share your Personal Information with our partners for these joint offerings. You should also review the partner’s privacy policy, which may have different terms.

Information that we collect from our users, including Personal Information, is considered to be a business asset. Thus, if we are acquired by a third party as a result of a transaction, such as a merger, acquisition, or asset sale, some or all of our assets, including your Personal Information, may be disclosed or transferred to a third party acquirer in connection with the transaction.


Information Transfer

Your Personal Information may be transferred to, stored in, and processed in a country other than the one in which it was provided. This may include the United States. When we do so, we transfer information in compliance with applicable data protection laws. We take steps to protect Personal Information in whatever country it is stored in or transferred to. To comply with E.U. data protection laws around international data transfer mechanisms, we self-certify under the E.U.-U.S. Privacy Shield. This framework was developed to establish a way for companies to comply with data protection requirements when transferring personal data from the European Union to the United States.


Samsara and the EU-U.S. Privacy Shield

Regarding the collection, use, and retention of Personal Information transferred from the European Union and Switzerland to the United States, Samsara complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set by the U.S. Department of Commerce. Samsara has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall apply. To learn more about the Privacy Shield program, and to view our certification, please visit www.privacyshield.gov.

All Personal Information that is subject to this Privacy Policy and is received from individuals who are resident in the European Union, European Economic Area and Switzerland is covered by Samsara’s participation in the Privacy Shield. Samsara will comply with the Privacy Shield Principles in respect of such Personal Information.

Samsara is accountable for Personal Information received under the Privacy Shield and subsequently transferred to a third party as described in the Privacy Shield Principles located at https://www.privacyshield.gov/EU-US-Framework. In particular, Samsara remains responsible and liable under the Privacy Shield Principles if the third party agents we engage to process personal data do so in a manner inconsistent with the Principles (unless Samsara proves that it is not responsible for the damaging event).

Samsara commits to resolve complaints about your privacy and our collection or use of your personal information as per the EU-US and Swiss-US Privacy Shield Principles. European Union or Swiss individuals with inquiries or complaints regarding this privacy policy should first contact us using the contact information below.

Samsara also commits to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not addressed satisfactorily, to file a complaint or get more information please visit:

http://www.bbb.org/EU-privacy-shield/for-eu-consumers

For human resources data of EU residents, we have agreed to cooperate with local Data Protection Authorities. Samsara has chosen to cooperate with EU Data Protection Authorities (DPAs) and comply with the information and advice provided to it by an informal panel of DPAs in relation to such unresolved complaints (as further described in the Privacy Shield Principles). Please contact us if you need direction to the relevant DPA contacts.

As further explained in the Privacy Shield Principles, a binding arbitration option is also available to you in order to address residual complaints not resolved by any other means. Samsara is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).


Security

We are committed to keeping Personal Information secure, and have implemented generally accepted industry standards of technical, administrative, and physical procedures to protect Personal Information. When we provide your Personal Information to controllers or processors, including service providers, we require those companies to protect the information and not to use the information for any other purpose.

Nevertheless, although we have tried to create a secure and reliable website and products, the confidentiality of any communication or material transmitted to or from this website or our products cannot be guaranteed. We urge you to exercise caution when conveying Personal Information over the Internet. When disclosing any Personal Information, you should remain mindful that such information might be accessible by the public and, consequently, may be collected and used by others without your consent. You should also recognize that your use of the Internet and this website is solely at your own risk.


Third Party Websites and Features on Samsara.com

As a convenience to you, Samsara may provide links from this website to other websites maintained by independent third parties. We are not responsible for the privacy practices of independent third parties. We encourage you to be aware when you leave this website, and to read the privacy policies of any other websites that you may visit.


Our Policy Toward Minors

Our products are not directed to minors under 16 and we do not knowingly collect Personal Information from minors under 16. If we learn that we have collected Personal Information of a minor under 16 we will take steps to delete such information from our files as soon as possible.


Data Protection and Revocation Rights

You may delete data through the administrative user interface in the software, or by contacting support. You have the right to access, update, and delete your personal data or withdraw your consent to use your personal data at any time. Please email privacy@samsara.com, and we will respond to your request within one month or less. You may also modify your marketing preferences by accessing your account online or by contacting support. Please note that withdrawing consent or choosing to delete your data may prevent us from supplying products and/or services to you.

If you are personnel of a customer that uses Samsara products or otherwise have had your data collected via Samsara products, this Privacy Policy does not apply to the data collected from the Samsara products. Please refer to applicable party that has ordered Samsara products if you need any correction, amendment, or deletion of your personal data. Samsara customers are able to remove any such personal data or can request that Samsara remove the data.


Changes

Our Privacy Policy may change from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes).


Contact Us

If you have any questions regarding our privacy practices or would like to review or update your Personal Information, you may email us at privacy@samsara.com or contact us at the following addresses:

EU: Samsara Networks Ltd., Legal Department, 2nd Floor, 32-38 Leman Street, London E1 8EW

US, Canada, and other territories: Samsara Networks Inc., Legal Department, 444 De Haro St., San Francisco CA 94107