At Samsara, one of the core tenets that defines our culture is “obsess over customers.” We invest heavily in connecting with our customers—placing their needs at the center of every decision. Perhaps no team embodies this value better than our support team, which is responsible for fielding questions, troubleshooting issues, and maintaining an excellent customer experience. As part of our “Team Spotlight” series, we sat down to chat with a couple of folks from our support team about their work. Read on to get a peek into their backgrounds and what it’s like to work at Samsara.

Daniella Jones, Technical Support Engineer

<span style="color:#0384FB; font-weight:bold">Joined Samsara:</span> March 2019<br><span style="color:#0384FB; font-weight:bold">Based in:</span> Charlotte, NC

For many of our customers, the way their operations work has changed drastically over a relatively short period of time. Many went from using only paper to going completely electronic. Can you imagine if you had to jump straight from using a landline to a smartphone—how frustrating that could be? I understand that feeling, and it’s why I have a golden rule: treat people the way you want to be treated. Show others the respect that you would want for yourself. Sometimes, I have tough support calls, but I always stick with it and lead with kindness and respect.

Amanda Nagy, Support Operations Analyst

<span style="color:#0384FB; font-weight:bold">Joined Samsara:</span> June 2019<br><span style="color:#0384FB; font-weight:bold">Based in:</span> Atlanta, GA

I’ve worked in support roles across the country, but my career in support started in Colorado. We moved there after my husband took an opportunity in a training program that would eventually move us all over the country. We went from Colorado to Nashville, Seattle, a brief stint back in Colorado, and finally Washington, D.C. After five years, we made it back to Atlanta. While moving meant everything was new, I always found a family in support teams.

After working in all sorts of support organizations across different states, I’ve realized that the support team is a family no matter where you are. It’s a really challenging job, but because we can rely on each other and joke with each other, we always power on and provide a great experience for our customers. 

I’m so proud of the way this family has handled working from home. We constantly check in with each other over Slack and Zoom. We’re extremely busy in support, but we’re never too busy to check in with one another. Even as we grow the team, we’ll never be too busy for each other.

Grow your career at Samsara: Join us in building a safer, smarter, sustainable world

Our 20,000+ customers operate in industries from logistics to construction, utilities, local government, and beyond. They keep our world moving—and they count on the entire Samsara team to help them build safer workplaces, increase operational efficiency, and reduce environmental impact. 

We’re looking for dedicated people—like you—who are interested in making a lasting impact on the world. Check out our open roles and apply today.

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