Whether you serve other businesses or go direct to consumers, customer expectations are higher than ever. Case in point: 69% of customers now expect an Amazon-like experience, with faster service, more flexibility, and instant responses.
To deliver a standout customer experience while managing costs and keeping your fleet safe, it's critical for every member of your team—dispatchers, safety managers, field supervisors, and more—to get quick access to the information that matters so they can take action immediately.
At Samsara, we’re focused on building simple, intuitive tools for fleet managers to stay on top of their operations. We believe that technology should make your day-to-day seamless and more efficient. That’s why, for the past few months, we’ve been working side-by-side with our customers to reimagine the fleet management experience.
Today, we’re proud to announce the result: a unified experience for fleet managers and every member of their team. This includes a redesigned dashboard that streamlines workflows for each team, and a new mobile app that puts the power of the Samsara platform in your pocket.
Based on our customers’ feedback, we know that fleet managers need technology that centers around three key design principles:
Unified platform: You should have the power to see everything about your fleet at any time, on any device.
Intuitive design: You shouldn’t have to be a data scientist to find the insights that you need.
Built for teams: Your team should be able to easily find the information and workflows that matter to them, whether they’re in the office or in the field.
In this post, we’ll cover how these design principles play out in our redesigned dashboard. For a deeper dive on how they play out in our new mobile app, Samsara Fleet, check out this blog post.
Designed with every customer in mind
We launched nearly 100 features in the last year—that’s one every few days!—and with this pace of innovation, it’s more important than ever to make sure features are easily and instantly accessible. That’s why we’ve launched a vertical navigation on the left-hand side of the dashboard, which helps customers find what they need by quickly scanning from top to bottom. This new navigation also maximizes screen space on the dashboard without making it hard to find key features.
See more of your operations
From speaking with customers, we know that some fleet managers like to use reports to track their operations, while others prefer to manage their fleets directly from the map. That’s why we’re giving added flexibility to expand map space within our dashboard. With this new design, fleet managers can easily collapse the navigation and vehicle list when tracking their vehicles and assets.
For Joe Frigo, Senior Business Analyst at Bragg Crane, the new dashboard comes down to efficiency. He explains, “Samsara’s redesigned dashboard helps streamline our day-to-day work, and it further showcases Samsara's unmatched dedication to help customers work more efficiently.”
Accessible for every team, on any device
The refreshed dashboard is a central hub that makes it easy for any team—from dispatch to compliance, maintenance, safety, and more—to access key workflows and get full visibility into what’s happening across their fleet. Features are now grouped into categories that reflect our customers’ day-to-day responsibilities, including fleet tracking, safety, compliance, dispatch, and maintenance.
And now, this data is accessible at any time, anywhere, on any device: the Samsara Fleet app enables your whole team to stay connected, even if they spend most of their day away from their desks.
Try it for yourself
With a unified platform across both desktop and mobile, we’re making it easier for fleet managers to stay on top of operations, improve communication across teams, and take customer service to the next level. The upgraded dashboard is rolling out starting today for Samsara customers, and our U.S. customers will also be able to download Samsara Fleet for iOS and Android today.
If you’re not yet a Samsara customer but you’re ready for a new fleet management experience, please get in touch for a free trial!