Join a world-class Customer Success organization

Samsara is innovating at a pace that's rapidly changing the world of physical operations. We're building AI solutions that have the potential to fundamentally transform frontline work at enormous scale. Our Customer Success team gets our technology into the hands of the people who need it, driving adoption and embedding technology into how some of the world's most essential organizations operate.

What sets our Customer Success roles apart

It starts with who our customers are: logistics companies moving goods across the country, construction firms building our infrastructure, utilities providers keeping the lights on. These are safety-critical operations of immense complexity, with distributed, often non-desk workforces that are harder to reach than any typical enterprise software user base. You can’t succeed by following a playbook, because their problems don’t fit one. You have to earn trust with leaders who’ve been running complex operations for 20 years, understand how their organizations actually work, and drive change from the back office all the way to the frontlines.

The people who thrive here are genuinely curious about how a 3,000-vehicle fleet runs, what a safety manager worries about at night, and what it takes to shift behavior across thousands of workers who've done things the same way for decades. Our Customer Success Managers (CSMs) own relationships deeply and are energized by what's possible. The role is remote by design, with real opportunities to get out in the field for customer onsites, because seeing an operation in person changes how you show up for them.

Our Customer Success model

Our organization is intentionally structured as a set of specialized teams, each with clear ownership over a distinct part of the customer lifecycle:

• Implementation owns onboarding and initial deployment, ensuring customers go live successfully.

• CSMs take over with accountability for long-term outcomes: adoption, value realization, renewal, and growth.

• Technology and Integration Professional Services support more complex technical deployments and integrations.

• Customer Education and Academy scale enablement through structured training and content.

For a CSM, this means the day-to-day is about driving outcomes. You’re not personally configuring integrations or running every training, but you are responsible for making sure those things happen and translate into real customer value. Think of it as a leveraged model: your impact comes from how well you mobilize the broader team around the customer, not from what you do on your own.

That takes both breadth and depth. You need a real grasp of how your customers’ operations work and the ability to drive alignment across Product, Support, Sales, and beyond to make things happen. Because the team is still growing, how we work is still being defined. CSMs have real input into how the work gets done. It’s a high-autonomy, high-accountability environment, and the impact shows up in the real world.

Outcomes that save lives

One of our customers, a large trucking company, uses Samsara's AI-powered safety platform to monitor driver behavior in real time, flagging behaviors like drowsiness and harsh braking that put a driver at risk. When an uncharacteristic spike flagged one of their most experienced drivers, the fleet manager pulled him off the road. He was diagnosed with a serious medical condition that, left undetected, could have caused a catastrophic accident. Due to that detection, the driver got the help he needed. The customer called their CSM to share how our technology may have saved their driver's life. Here's what that CSM said:

“Samsara doesn't just manage fleets; it protects people. When that customer called me directly to share the news, it underscored the deep level of trust they place in our partnership. My advice to others is to never lose sight of the human element behind the data—our platform provides the visibility that allows companies to lead with empathy and act before a tragedy occurs.”

Room to grow, in every direction

As the team expands and takes on more complex customer work, new opportunities are opening up: bigger books of business, strategic and global accounts, deeper specializations in technical integrations or operational consulting, and leadership paths for those who want them. The path isn't just vertical. It's also about expanding scope, deepening industry knowledge, and playing a role in shaping how modern physical operations run.

The customers we serve are also at a critical turning point. Their industries, from transportation to construction to utilities, are only beginning to digitalize, and Samsara is at the forefront of an emerging field: physical AI. As automation and intelligence reshape what's possible, being part of that shift and helping customers navigate it is a rare place to build real domain expertise.

Drive a safer, smarter world

It's an exciting time to be here. We're actively investing in AI-powered tools that help CSMs show up more effectively for customers, our customer base is growing, and the complexity and scale of the work are increasing. There's still real white space to define what great Customer Success looks like at the forefront of physical AI. 

If you want to be part of building that, join the team.