FIELD SERVICES

DWC Mechanical avoids an estimated $60,000 in costs from a single exoneration with Samsara AI Dash Cams

With Samsara, DWC Mechanical has real-time visibility, reporting tools, and AI-powered driver coaching to run a smarter, safer operation, all from one platform. Since implementation, the company has improved driver behavior conversations, reduced customer complaint calls, and can control insurance costs with faster claim resolution.

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Meet DWC Mechanical

150 EMPLOYEES

70 VEHICLES

2 STATES SERVED

The Challenge

No visibility, no data, and no way to protect drivers or control costs

DWC Mechanical is a commercial HVAC and mechanical contractor based in Amherst, New York, and Tampa, Florida. DWC operates a fleet of roughly 70 vehicles, serving commercial accounts on new builds, construction projects, and HVAC installations.

As their team has grown, so has the complexity of keeping drivers safe, accountable, and productive across multiple large worksites. Before Samsara, DWC had only basic GPS tracking, no dash cams, and no way to investigate incidents beyond employee statements. Without video evidence, the company had limited ability to defend drivers in not-at-fault situations, and every open claim risked drawing down a costly insurance retainer. The company needed to gain visibility into their operations to improve safety and control costs more effectively.

"Samsara gives me the complete picture. In the past, I only heard about issues after they escalated, forcing me to be the 'bad guy' every time I showed up on site. Now, I can proactively praise good behavior, too."

Chris Wiepert

Safety and Fleet Manager, DWC Mechanical

The Solution

A unified platform for safety, visibility, and fleet control

DWC Mechanical implemented Samsara, starting with Fleet Telematics and rolling out AI Dash Cams across several vehicles. Wiepert quickly expanded the program, adding dual-facing AI Dash Cams to newer fleet vehicles, as well as building out a daily reporting workflow to proactively manage safety and driver behavior. As part of the implementation, Wiepert was able to quickly get up to speed on Samsara. "When I got into the Samsara platform, I learned a lot by just using it," he said. The Samsara Assistant has also become a go-to resource, enabling quick answers to configuration questions, report building, and platform navigation without waiting on outside help.

Cameras and Video

Avoiding an estimated $60,000 in insurance costs from a single exoneration

DWC Mechanical transformed its safety operations by deploying AI Dash Cams, immediately seeing a drop in risky behaviors while protecting their bottom line. In one recent incident, the company successfully avoided a massive estimated $60,000 insurance payout through a rapid exoneration. Furthermore, frequent customer complaint calls about driver behavior have dropped to almost nothing.

Fleet Telematics

Reducing fuel waste through real-time idling visibility and driver accountability

By using real-time GPS location data and Fleet Telematics, DWC has significantly improved the efficiency of their team across expansive job sites. The company actively monitors excessive engine idling, which is a persistent challenge for HVAC crews working in cold climates, and a direct drain on operating budgets. With real-time tracking for idling, DWC has achieved a significant reduction in fuel waste while giving management precise visibility into where every vehicle is located.

Platform

Running a full safety and fleet operation in 20 minutes a day

The intuitive Samsara platform allows DWC's management team to efficiently pull critical safety and operational reports in just 20 minutes a day. In addition, the built-in Samsara Assistant has completely streamlined the onboarding and learning process for new team members as the business quickly scales its workforce.

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