Enercare elevates fleet safety performance with Samsara

Evolving safety in a growing, complex fleet

Enercare is a leading Canadian home services provider, delivering heating, cooling, plumbing, electrical, and water services to over 1.1 million customers. With more than 1,000 vehicles operating across Canada, maintaining a safe and productive mobile workforce is critical to how Enercare operates. While the company had strong safety practices in place, the team saw an opportunity to enhance consistency and visibility across a growing national operation. As a self-insured organization, this also meant continuing to strengthen controls that directly impact cost and risk.

At the same time, the technology supporting their fleet was not keeping pace. Enercare managed their vehicles across two separate platforms, each producing distinct performance data with different scoring logic. The lack of a unified view made it difficult to consistently measure performance and communicate a single, clear safety standard across the organization.

"We had two different scores, and two different weightings. How do we talk about our safety score as a fleet when we have two different sets of data?" said Leslea Laughlin, Director of Fleet & Facilities. For the fleet team tasked with reconciling those systems, the operational reality was equally frustrating. "Merging the separate reports into one view was a headache," said Fleet Administrator Ana Paula Creador.

For the fleet team, this fragmentation created added operational complexity, requiring manual effort to reconcile data and build a cohesive picture of performance.

More broadly, Enercare recognized an opportunity to go further—moving beyond individual data points toward a more connected, real-time understanding of driver behaviour. With a clearer, more consolidated view, the team could strengthen their ability to identify patterns earlier, better understand root causes, and continue building on its strong safety culture.