Field Services

Goettl reduces their accident rate by 73% with Samsara's Safety Solution

Goettl Home Services deployed Samsara AI Dash Cams, Asset Tag, and Connected Workflows to strengthen safety and efficiency, while using Samsara Competitions to motivate drivers.

Powered by the Samsara Connected Operations Platform

Meet Goettl Home Services

520+ VEHICLES

6 MARKETS SERVED

3 STATES OF OPERATION

The Challenge

Goettl needed to standardize fleet and safety operations

Goettl Home Services is a residential HVAC and plumbing company operating across six locations in Nevada, Texas, and Arizona, with a centralized services hub in Las Vegas. With approximately 520 vehicles in their fleet, Goettl's technicians complete three to five service calls daily in challenging conditions. They work long days in extreme heat, often navigating attics, trenches, and cramped spaces under homes.

Before Samsara, each Goettl branch operated independently. "Before we centralized, each branch was using their own version of fleet management—for example, Texas was using GeoTab—so nothing talked to each other," said Samantha Garcia, Safety Support Specialist. The company also used consumer-grade asset trackers for high-value equipment, which presented reliability challenges due to battery life and connectivity issues. On the safety side, Goettl relied on manual processes, including paper-based safety inspections and spreadsheets to track performance. With a rising number of accidents and a $350,000 auto deductible, they needed better safety oversight and centralized fleet management.

Together, Samsara Recognition and Competitions were the catalysts for our drivers to feel valued and heard. By celebrating safe driving and motivating teams with meaningful rewards, we built trust in the product by showing drivers that what they do matters.

Samantha Garcia

Safety Support Specialist

The Solution

A single, customizable solution to fit the unique needs of field services

Goettl's decision to implement Samsara was driven by the need to improve safety performance and maintain insurance coverage. They deployed Samsara's AI Dash Cams, Vehicle Gateways, coaching and gamification features, and digital workflows to replace manual processes. Given that technicians already manage several different applications during their demanding workdays, Goettl's change management approach prioritized protecting driver time and mental bandwidth while gradually introducing new capabilities that reduce administrative burden rather than add complexity.

Workforce Management

Reducing accidents by 73% and increasing Safety Scores with Recognition and Competitions

Goettl implemented Samsara's safety solution, including AI Dash Cams and coaching tools, to take control of their accident rate and insurability. To drive engagement, they also implemented Samsara Recognition and Competitions with a deliberate focus on positive in-cab reinforcement. As a result, they reduced their accident rate by a remarkable 73%. Today, when accidents occur, dash cam footage quickly exonerates their drivers, often at the scene of the incident. In fact, driver adoption is so strong that many technicians won't drive vehicles without Samsara dash cams.

Asset Tag

Tracking over $160,000 worth of tools and AC units with Asset Tag

Goettl provides loaner AC units as a customer courtesy while primary HVAC systems are being repaired, but previously had no visibility into equipment locations when it was time to remove the loaned units. They deployed Samsara's Asset Tag to track hundreds of AC units, valued at $300 each, and other high-value equipment, such as $5,000 ProPress machines. The implementation eliminated guesswork in equipment management, improved unit recovery rates, and provided complete inventory visibility across all six locations.

Connected Workflows

Connected Workflows eliminate paper processes and app fatigue

Goettl implemented Samsara's Connected Workflows to replace paper-based safety documentation and reduce app fatigue for technicians who were already managing several different platforms daily. The company created customized digital forms, including DVIRs and ladder inspection workflows, all integrated into the existing Samsara platform. Management prioritized technician experience, successfully reducing administrative burden on technicians while improving safety documentation accuracy and compliance.

Ready to get in touch?

We’re here to help transform your operations