Pitney Bowes reclaims up to 15 hours weekly with Samsara Connected Maintenance

Manual processes and lagging data left Pitney Bowes' operations reactive instead of proactive

Pitney Bowes Presort Services operates the largest presort network in the United States, helping clients of all sizes—from small businesses to most of the Fortune 500—mail smarter, reduce postage, and improve deliverability. Their transportation team connects processing centers nationwide, running millions of miles a year to move mail from clients to Pitney Bowes facilities and on to the U.S. Postal Service—all with 300 drivers and 500 pieces of equipment. Most of that volume is First-Class mail and highly time-sensitive, so the operation runs with efficiency and little room for blind spots.

Before Samsara, the team relied heavily on spreadsheets and paper inspection reports, and each center tracked its yard differently. Their previous telematics and ELD provider left roughly a 20-minute gap between where a truck appeared on the map and where it actually was, making real-time decisions impossible. When something went wrong, dispatchers had to call drivers to find out where they were—and with time-sensitive mail, a single delay or breakdown could cascade into cost and client impact. "When I started 18 years ago, we were in a very reactive world," said Aaron Burr, National Transportation Director. "Now we're in a proactive world, thanks to Samsara."