U.S. Logistics Solutions saves 100,000 hours and reduces accidents by empowering drivers with mobile-first technology
With Samsara, U.S. Logistics Solutions saves time and money while improving the employee experience with a customizable suite of mobile-first solutions that modernize and simplify daily operations.
Meet U.S. Logistics Solutions
Fragmented systems wasted time and limited operational visibility
U.S. Logistics Solutions is a final-mile logistics company serving the eastern half of the country. They employ over 1,600 drivers and warehouse workers to support their fleet of 570 trucks across 19 terminals. In line with much of the transportation industry, U.S. Logistics Solutions’ biggest priority—and challenge—is hiring and retaining quality drivers to sustain their business.
Prior to Samsara, U.S. Logistics Solutions was using several disconnected, legacy systems that were inefficient, provided limited visibility into their operations, and lacked customizability for their workforce. Their processes were largely manual and relied on paper logs and reports, which were error prone and time intensive to complete. Lack of visibility from the cab to their warehouses posed another challenge for U.S. Logistics Solutions—without insight into how their drivers were performing or what was happening in their terminals, training opportunities for their team were limited. U.S. Logistics Solutions needed an advanced solution to improve their productivity, safety, and employees’ experience.
Streamlining operations on a single platform to improve the employee experience
U.S. Logistics Solutions chose Samsara for the ease of use and robust capabilities the Connected Operations™ Cloud brought to their business, self-installing Vehicle Gateways, Dual-Facing AI Dash Cameras, and third-party tablets across their entire fleet in just three months. Now, they have a holistic view of their fleet and terminals to improve safety, boost productivity, and increase employee engagement. Todd Boldin, Director of Safety, sees Samsara’s mobile solutions, including Mobile Experience Management and the Driver App, as key to simplifying their driver experience. “The ease of the system helps our drivers feel less stressed and happier on the job,” he said. “With Samsara, they’re more aware of their surroundings and less likely to rush through their inspections and get injured.”
U.S. Logistics Solutions followed a few best practices that helped ensure a smooth implementation, including building out a phased rollout plan, maintaining strong communication with their teams, and holding themselves accountable to milestones. Additionally, they leaned on local managers across their 19 locations to train employees and build buy-in with Samsara.
Learn more about Samsara Mobile Experience Management
Simplify mobile management for safer, more efficient operations
Samsara Mobile Experience Management (MEM) enables you to easily customize and control your Android devices with functionality that’s optimized for your operations. Remotely manage your team's apps and devices with no-code configuration, quick enrollment, and essential security features—and save time troubleshooting issues and training workers with access to devices directly in the Samsara dashboard. Additionally, advanced settings like Focus Mode allow you to customize the mobile experience for in-cab contexts to reduce distractions and keep drivers safe.
"MEM has helped us build a much better safety culture. By giving our drivers confidence that we are here for them 24 hours a day, it improves compliance, reduces stress, and helps them be more efficient and productive,” said Todd Boldin, Director of Safety, U.S. Logistics Solutions.
Keeping drivers focused and connected on the road
Before Samsara, keeping mobile device distractions under control was a challenge for U.S. Logistics Solutions. Unlimited internet and app access was not only costing the company data surcharges but, more importantly, jeopardizing driver safety and productivity on the road. To solve these challenges, U.S. Logistics Solutions deployed Samsara Mobile Experience Management (MEM) to gain more control over their tablets. By allowing access only to essential business apps, they achieved a 70% reduction in data usage while eliminating disruptions to drivers’ days. Additionally, they configured devices to automatically silence notifications and restrict access to non-driving apps while on the road. Together with Samsara’s Video-Based Safety solution, this helped reduce driver distractions, lowering their preventable collision rates by 15% year-over-year. Finally, U.S. Logistics Solutions can now more efficiently assist and train their drivers in the field with the ability to remotely see what drivers see on their screens, resulting in a 80% reduction in average driver call time, from 25 minutes to 5 minutes.
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Learn more about Samsara Apps & Driver Workflows
Streamline tasks and customize coaching with the Driver App
The Samsara Driver App empowers drivers with intuitive workflows that guide them through their day with automated tasks, while streamlined reporting saves time and administrative resources. Replace paperwork and phone calls with the Driver App—now drivers can complete everything from HOS logs and DVIRs to documents and self-coaching, all from their smartphone or tablet.
“The Driver App has improved all aspects of my day as both an owner-operator and a driver. It allows me to catch and fix issues in real-time and train my drivers quickly, helping me save time and run my business more efficiently," said Jose Gonzales, Owner-Operator and Driver, U.S. Logistics Solutions.
Empowering drivers with an all-in-one mobile app
Before Samsara, outdated technology, paper-based processes, and inaccurate HOS logging limited U.S. Logistics Solutions’ ability to operate efficiently within compliance. When HOS violations were logged in error, it was difficult and time consuming for driver managers to track down and correct those logs. Within two weeks of rolling out the Samsara Driver App to digitize HOS compliance, vehicle inspections, and other tasks for their workforce, they saw a 75% reduction in HOS violations. The Driver App’s ease of use has allowed U.S. Logistics Solutions’ workers to go nearly paperless and complete tasks more quickly, saving them 100,000+ hours annually. Additionally, pre-queued tasks within Start- and End-of-Day Workflows requiring pictures for pre- and post-trip inspections boost driver productivity and safety, resulting in a 15% reduction in driver injuries.
LEARN MORELearn more about Samsara Video-Based Safety
AI technology empowers drivers to own their in-cab coaching experience
Samsara Dual-Facing AI Dash Cams provide complete visibility both in the cab and on the road. Installed in minutes, AI Dash Cams protect drivers and lower costs with incident detection and real-time, in-cab coaching. In-cab audio alerts encourage drivers to self-correct risk habits such as tailgating, speeding, and no seatbelt usage in real time, without manager intervention. Streamline manager-led coaching and incident review with 360° HD Video Visibility, AI Safety Events, and Driver Safety Scores.
Building a culture of proactive safety and accountability
Previously, U.S. Logistics Solutions had limited insight into their drivers’ safety behavior. They deployed Samsara Dual-Facing AI Dash Cams across their entire fleet to gain visibility into the cab and on the road. Now, they have access to a range of safety events, such as tailgating, mobile usage, and inattentive driving. Drivers are empowered to self-correct in the moment when in-cab audio alerts prompt them to focus on the road, while Virtual Coach helps drivers recognize and reduce risky behavior by reviewing video-based insights on their own. Driver Safety Scores provide additional motivation for drivers to perform at their best. With Samsara’s Proactive Driver Coaching Solution, U.S. Logistics Solutions achieved a 95% decrease in mobile usage and inattentive driving, and a 40% decrease in tailgating in six months.
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Learn more about Samsara Site Visibility
Level up your security camera system with AI-powered Site Visibility
With Site Visibility, make any camera a smart camera to extend the value of existing infrastructure. Consolidate third-party camera footage from across locations in the Samsara dashboard to proactively monitor and address onsite concerns, such as equipment damage or a person entering a restricted zone, with intelligent detections, real-time alerts, and streamlined investigation.
Complete warehouse visibility prevents theft
U.S. Logistics Solutions operates 19 terminals that house a large volume of retail products. A lack of visibility into their warehouses meant that high-value items were often targets for theft. U.S. Logistics Solutions needed a solution that would extend visibility from their vehicles to their warehouses to gain a comprehensive view of their operations. They installed Samsara Site Visibility in their terminals to proactively monitor warehouse behavior and serve as a deterrent, preventing the theft of goods worth $300,000. Now, if theft occurs, they can quickly and easily download HD footage of the incident to share with law enforcement.
LEARN MORELearn more about Samsara Connected Forms
Go paperless with Connected Forms’ streamlined mobile workflows
Connected Forms makes it simple to go paperless with streamlined mobile workflows. Organizations can easily digitize any custom form—such as safety and equipment inspections, checklists, and incident reports—and complete them using mobile devices. Connected Forms unites the back office to field data, providing real-time visibility to rapidly resolve issues. This instant visibility helps organizations optimize and reduce unplanned equipment downtime, prevent workplace injuries, and meet regulatory compliance. Finally, it simplifies operations by consolidating data and workflows in one integrated platform.
“Connected Forms has been invaluable for our terminal safety audits and equipment inspections, saving us 30 hours per audit,” said Boldin. “The ease of use has made adoption very simple for our warehouse operators, and we’re able to maintain peak performance with reduced forklift downtime.”
Going paperless saves time and improves productivity
U.S. Logistics Solutions regularly conducts safety audits and equipment inspections, but their previous paper-based processes were time consuming, and the forms were often hard to read and difficult to locate. They introduced Connected Forms to modernize and streamline their safety audits while increasing the connectivity of their operations. With Connected Forms, they can efficiently conduct audits using mobile devices and take notes and photos in one place to save an average of 30 hours per safety audit. Moreover, the easy-to-use forms have improved their operators’ experience and increased equipment uptime with instant alerts. Now, when issues are reported, managers can quickly schedule repairs to improve safety and productivity.
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