Customers checking status
Customers checking status

Samsara for Customer Experience

Align your operations around your customer

80% of customers believe that the experience you provide is as important as what you deliver. Serve your customers on their terms and reduce work for your team with Samsara.

Fewer phone calls

Fewer phone calls make happier customers

Reduce check-in calls and status update requests by keeping customers informed with automated alerts and data-driven ETAs.

KEY BENEFITS

  • Give updates on-demand with live sharing

  • Never miss a stop with seamless routing

  • Speed up service with digital workflows

Read Case Study

Digitize records

Digitize records your reputation relies on

Ensure you and your customers are on the same page by digitizing key documents and automating reports such as proof-of-delivery, trip temperature history, time-on-site, and more.

KEY BENEFITS

  • Capture eSignatures with the Driver App

  • Reinforce records with GPS data

  • Monitor cargo at all times with sensors

Documents & Messaging

ensure each team knows your customer

Ensure each team knows your customer

Make customer data accessible and current between departments so that no matter who your customer talks to they receive a seamless experience.

KEY BENEFITS

  • Unify systems with pre-built integrations

  • Bring customer data into one dashboard

  • Access key data with the Admin App

App Marketplace

Fewer phone calls
Digitize records
ensure each team knows your customer
Uniti logo

"Samsara has the real-time data to help us track and tell a customer, ‘Your technician is en route and will be on site within 30 minutes.’”


Lindsay Hunt

Manager of CAD & GIS, Uniti Fiber

READ CASE STUDY

customer experience solution

ONBOARDING

World-class implementation services and training

  • 24/7 US-Based Customer Support
  • Implementation Consultants
  • Ongoing Customer Success Support
  • Implementation Expert Marketplace
  • On-Demand Virtual Training Center
  • Pre-built Integrations and Open APIs
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The Connected Operations Platform

Explore all of the solutions available to you and your business when you unify your operations with Samsara.

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