Uncover key trends shaping the future of physical operations.

Download the 2023 State of Connected Operations Report to see how leaders are adopting cutting-edge technologies, empowering their workforce, and unlocking new revenue streams.

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Tap into insights from 1,500+ physical operations leaders.

See what C-level executives and leaders are investing in to keep their organizations ahead of the curve.

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84%

plan to use generative AI by 2024

1 in 6

employees are predicted to be doing jobs that don’t exist today by 2025

58%

will monetize their EVs by selling energy back to the grid by 2025

The world of operations is changing—see what leaders are investing in.

Digitization yields widespread benefits and boosts profits.

Last year, leaders reported increased net profits from digital investments. This year, 50% report increased safety and improved compliance as a result of digital investments.

Digital Transformation

Upskilling is critical to employee productivity and retention.

Digital workflows that guide employees through day-to-day tasks are the #1 priority leaders identified for upskilling and reskilling employees in the next two years.

Changing Workforce

The future of physical operations is connected.

Last year, 94% of leaders reported “breaking down data silos” was critical to their survival. In 2023, 70% agreed “our data is siloed, decreasing efficiency,” indicating a rapid shift towards digital, connected solutions that bring siloed data together.

Connected Operations

Leaders are capitalizing on this moment to reimagine 
how they operate.

Stay ahead of the curve with insights into new supply chain strategies, AI-powered automation, EV
monetization, and more.

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Data Advantage

Macroeconomic pressures demand efficiency—making data a competitive advantage.


Supply chain strategies are evolving rapidly
95% are onshoring, nearshoring, or friendshoring operations this year to increase supply chain predictability and efficiency.

Real-time data is a must have
67% are increasing their technology budgets this year, suggesting that while the state of the global economy may be in flux, technology is seen as a wise investment.

Upskilling

Workforce development isn’t a perk—it’s a priority.

Automation adoption is accelerating
By 2024, 91% will use automation to modernize their operations.

The future of work is rapidly changing
In just two years, 1 in 6 operations employees are predicted to be doing jobs that don’t exist today.

Upskilling is critical—and digitization is empowering employees
52% report that training, upskilling, and reskilling employees to use new technologies is a top workforce priority in 2023.

EV Monetization

Sustainability is fueling the invention of new revenue streams.

Clean fuel is the rule, not the exception
58% plan to use battery electric vehicles or equipment as a clean fuel this year.

Electrification is no longer a matter of if, but when
53% of fleet vehicles are predicted to be electric or hybrid by 2025.

EVs are unlocking new revenue streams
62% will monetize their EV charging stations through pay-per-use or subscription charging by 2025.

Keren Carvajal

“AI helps us quickly identify deviations and other infractions on the road. We are also implementing automation to send alerts to drivers and supervisors as they occur, so they can take action and prevent these infractions from recurring.”

Keren Carvajal
TECHINT

Osvaldo Sanchez

“We have noticed large growth in the regional personnel transportation market, due to the COVID pandemic and the strong trend of nearshoring in Mexico. For this reason, we are making an investment like never before in the area of information technology.”

Osvaldo Sanchez
TISAL

Shane Faulkner

“The impact of Mohawk's technology initiatives has been significant, leading to improved customer service, increased driver morale, and the establishment of a strong foundation for future growth and innovation."

Shane Faulkner
Mohawk Industries

Report

A must-read to stay ahead of the game.

The results are in - dive deeper into the trends shaping the future of physical operations.

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The state of connected operations 2023