Ferrellgas improves driver efficiency scores, lowers maintenance costs with Samsara 

Data silos and a lack of real-time data made it difficult to manage complex operations efficiently

Ferrellgas is a leading distributor of propane and related equipment to residential, industrial, and agricultural customers across all 50 states and Puerto Rico. Their operations include Blue Rhino, the nation's largest propane tank exchange brand, and Ferrell North America, which manages the nationwide transport and purchase of propane. 

The company's operations are complex, involving different vehicle types that often make deliveries across a wide range of roads, from steep roadways with heavy snow and ice to those that are muddy and unpaved. To provide a high level of service to their customers, the Ferrellgas team realized they needed to improve data accuracy and visibility across their operations. "We had technology in place, but we were operating in silos with those systems," said Megan Sharp, Vice President of Operations Support. "We were not able to make the data meaningful, and were missing critical ways to improve our business."

Sharp and her team knew they needed a technology provider that could not only provide accurate data and integrate key systems, but one that could also support their technology-forward culture. 

In addition, Ferrellgas was looking for a provider that offered exceptional customer support through every step of the process. Samsara provided that and more, working with the company to come up with a roll-out timeline, assist with communications, and offer overall feedback and real-time solutions to any barriers that came up along the way. 

Raudel Arriaga, Director of Operations for Blue Rhino, praised Samsara’s support, saying, “Our digital transformation with Samsara has given us the visibility and real-time insights we need to make smarter, data-driven decisions across our operations. What set Samsara apart was not just the technology, but the level of support they provided, from enabling new features tailored to our business, to guiding us through each step of implementation. That partnership has been a key driver in helping us operate more efficiently and serve our customers better.”