Industrial Support

Submit a Support Ticket

For the fastest response, please submit a case online. Sign in to your Samsara account, click on Support, and click on Submit a Case.

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Call or Email Support

You can contact Support at the info below, and we'll be happy to answer your questions.

Phone: 415 329 6900
Hours: 24 hours a day Monday through Friday, 8am–5pm PST Saturday and Sunday

California-based Support Staff

Samsara's support staff has deep expertise in the foundations of industrial IoT: cloud software, wireless networking, sensors, and industrial systems. Samsara's support staff sits alongside Samsara’s R&D team, accelerating issue resolution and providing immediate feedback from the field into product development.

Real-Time Support Tools

Samsara's real-time, cloud-based technology architecture enables a seamless support experience. With secure, web-based tools at their disposal, Samsara support engineers have unprecedented visibility into diagnostic information, extending “virtual hands” to troubleshoot remote or distributed installations.

Designed to Simply Work

Samsara is designed to simplify installation, administration, and ongoing maintenance, resulting in faster deployments and fewer support incidents. Cloud software is continually updated with new features, fixes, and patches, so customers do not bear the burden of system and server maintenance. Seamless over-the-air firmware updates keep hardware deployed in the field, including sensors and gateways, secure and up to date. Highly available cloud software includes automatic replication, redundancy, and backups, with no administrative burden on the customer. And Samsara’s self-provisioning hardware and intuitive user interface are designed for ease of use without specialized training or dedicated staff.