February 2024

Sub-processor List

INFRASTRUCTURE AND OPERATIONS

SUB-PROCESSOR

PURPOSE OF SUBPROCESSING

PRIMARY LOCATION

Amazon Web Services, Inc.

Hosting services; product data analytics through Claude (no Customer Data is used to train third-party models)

USA; Ireland

Databricks, Inc.

Product data analytics and hosting data processing services

USA

Datadog, Inc.

Service instrumentation and metrics collection

USA

Functional Software, Inc. [Sentry]

Error tracking, crash reporting, application monitoring, and visibility service

USA

Google LLC

Data warehouse (data analytics); mapping (if applicable)

USA

Microsoft Corporation (Github, Inc.)

Computer programming code repository and management

USA

Mixpanel, Inc.

User activity/experience (data analytics)

USA

OpenAI, LLC

Product data analytics (no Customer Data is used to train third-party models)

USA

Stripe, Inc.

Payment processing

USA

OPTIONAL SERVICE-SPECIFIC FEATURES

SUB-PROCESSOR

PURPOSE OF SUBPROCESSING

PRIMARY LOCATION

Amazon Web Services, Inc.

If applicable, facial recognition services

USA

Auth0 by Okta, Inc.

If applicable, authentication platform for customers with single sign-on

USA

Delighted by Qualtrics, LLC

If applicable, customer feedback

USA

Labelbox, Inc.

If applicable, data labeling

USA, India

Matik, Inc.

If applicable, customer success

USA

Thought Industries, Inc.

If applicable, learning management platform for training

USA

CUSTOMER SUPPORT, PRODUCTIVITY, AND COMMUNICATION TOOLS

SUB-PROCESSOR

PURPOSE OF SUBPROCESSING

PRIMARY LOCATION

Atlassian Pty Ltd

Customer support and ticketing

USA

Dropbox, Inc.

Productivity (for support cases only)

USA

Gainsight, Inc.

Customer success

USA

Google LLC

Email and productivity (for support cases only)

USA

Mailgun Technologies Inc.

Customer communications

USA

Myndbend Multimedia, Inc.

Customer support and ticketing

USA

Salesforce.com, Inc.

Customer support, ticketing, and invoicing; frontend visualization for data warehouse (data analytics)

USA

Slack Technologies, Inc.

Communication and productivity

USA

StellaService Inc. [Medallia]

Customer success

USA

Teleperformance SE local subsidiary (whether wholly or partially owned, whether directly or indirectly, by Teleperformance SE)

Customer support

Colombia, India, Romania

Twilio Inc.

Customer alerting, support, and ticketing

USA

Zendesk, Inc.

Customer support and ticketing

USA

Depending on the geographic location of Customer, and the nature of the services being provided, Samsara may also engage one or more of the following Affiliates as Sub-processors to deliver some or all of the service provided to Customer:

AFFILIATE

LOCATION

Samsara Deutschland GmbH

Germany

Samsara France SAS

France

Samsara International Inc.

USA

Samsara International LLC

USA

Samsara Nederland B.V,

Netherlands

Samsara Networks Limited

United Kingdom

Samsara Networks Mexico, S. de R.L. de C.V.

Mexico

Samsara Networks Taiwan Ltd.

Taiwan

Samsara Poland sp. z o.o.

Poland

Samsara Technologies Canada ULC

Canada

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