When billions of fans show up to 16 cities across three countries, who makes sure the cities, the stadiums, and the supply chains are ready for them? Fleet managers, dispatchers, and operations teams across North America have spent years preparing for exactly this, building the infrastructure, running the routes, and keeping everything moving so the tournament can happen. 

That's the assist most people never see. They're reconfiguring airports, delivering millions of cases of food and beverages, running the bus routes and charter fleets, moving fans to stadiums, and keeping the electrical infrastructure running across some of the most complex venues ever built.

For these teams, performing under pressure is the job. In this session, they share how they built operations ready to handle it. Attendees will learn:

• How to build a fleet operation ready for the highest-demand period your city has ever seen

• What real-time visibility looks like when millions of fans are moving across a city at once

• How leading operators keep drivers safe, routes clear, and service levels intact when there’s no room for error

• What recovery looks like after peak demand and how to use it to strengthen the next surge

Robert Pardo, Director of Central Fleet, Boston Public Works Department

Cristina Sainati, Staff Product Marketing Manager, Samsara