We expect our modern amenities—such as WiFi, air conditioning, and waste removal—to operate without interruption, often only noticing these services when a problem occurs. These field service companies work tirelessly behind the scenes to ensure uptime for the consumers and businesses that depend on them. As the field services industry grows to meet demand, it requires more highly-trained frontline workers who understand the complexities of today’s most critical equipment. 

Field service isn't just about fixing what's broken, it's about proactive efficiency and smart management. Samsara empowers these companies to focus on: 

• Keeping their teams safe on every job

• Optimizing fuel and energy use for a healthier planet and bottom line

• Maximizing the lifespan and productivity of their valuable equipment 

Read on to learn why field services companies trust Samsara to transform their operations and provide a best-in-class frontline worker experience.

Why do field services companies use Samsara? 

From AI-powered coaching tools to accurate data insights, Samsara enables a modern workforce experience so your team can focus on higher priority work.

Drivers want technology that helps them stay safe: Sunrun is the leading home solar, battery storage, and energy services company in the U.S. They are pioneers of residential solar plans, making clean energy more accessible to homeowners. With AI Dash Cams, they decreased their vehicle accident rate by 32% while reducing drowsy driving incidents using in-cab alerts. Additionally, Samsara Vehicle Telematics data enabled them to improve vehicle utilization by 23% and avoid new purchases by reallocating vehicles.

“As adoption increases, drivers are not only more used to the cameras but appreciative, especially as they hear more examples of drivers being exonerated. Now, our drivers want dash cams in their vehicles." Joe Witt, Senior Manager, Fleet & Facilities Operations at Sunrun

AI-powered detections means more personalized coaching: Denali Water is the nation’s leading full-service organic recycling company specializing in repurposing organic materials into feed, fertilizer, and fuel. Using AI Dash Cams, their drivers are coached in real time with in-cab alerts. With Samsara Kudos, drivers get positive, personalized messages when they go above and beyond. In just one year of using Samsara’s safety solution, Denali decreased their accident rate by 18% and reduced high-risk behaviors such as following distance (65% decrease) and forward collision warning (95% decrease).

“By involving our drivers in our positive recognition program, we empower them to be part of the solution, reinforcing their commitment to the safety culture we are cultivating here at Denali. Together, we can create a safer environment for everyone.” Charles R. Pattee III, Regional Safety Manager at Denali

Complete operational visibility means you can optimize your biggest expense areas: Interstate Waste Services is the largest vertically integrated, privately held waste management company in the U.S. With AI Dash Cams, they experienced a 20% reduction in claims costs from intersection collisions due to high-quality dash cam footage and a 15% reduction in coachable incidents after turning on in-cab alerts. Using Smart Trailers, they improved routine preventative trailer maintenance from 35% to 85% compliance, identified and reduced underutilized assets by 21%, and saved $240,000 in one year.

“We were looking for a technology partner we could grow with, and Samsara is that partner. Not only did they meet our immediate need for a best-in-class dash cam solution, they also introduced so many more use cases to help us in our ongoing digital transformation journey.” Rakesh Gopakumar, CIO at Interstate Waste Services

Centralized data means you can easily track and accurately report on progress: AWP Safety is the leading traffic control company in North America and provides planning, work zone set up, flagging, and technology solutions, among a variety of other traffic-related products and services. With Video-Based Safety, AWP has been able to significantly lower a range of risky driving behaviors. These include reducing harsh events by 75%, speeding by 74%, seat belt usage violations by 73%, and mobile phone usage by 81%. Additionally, by using Samsara Vehicle Telematics to proactively track idling and fuel usage, AWP saved 133,466 gallons of fuel and reduced their total carbon footprint by 1,186 metric tons in a single year.

"Samsara stood out because it's an all-in-one solution. Centralizing our data with a single source of truth has helped us standardize our metrics and identify patterns across our footprint. We have high confidence in the data's integrity, and regularly use it to communicate with our teams about our safety performance." Mark Ludewig, Vice President of Safety at AWP Safety

Real-time data means accurate billing and increased profitability: Buckeye Power Sales (BPS) provides on-site power solutions to businesses, municipalities, and homeowners in the midwest, and leases generators nationwide for disaster response. After deploying Samsara asset tracking across their generators, BPS has seen a range of benefits, including more accurate billing and the ability to perform proactive maintenance, generating an estimated $300,000 in additional revenue. BPS has also been able to reduce the amount of on-site maintenance their technicians have to perform, which has saved more than 250 hours of technician time per year.

“We ship our generators nationwide for emergencies like hurricanes. Samsara allows us to know where our equipment is and make sure our units are working properly. Our generators serve places like hospitals and nursing homes. We can’t put a price tag on the peace of mind that comes with knowing Samsara is there to help us make sure our equipment is ready to help in a disaster.” Kaleb Cline, Service Coordinator at Buckeye Power Sales

The largest marketplace of turnkey integrations means you can unlock the power of connected solutions: E3 OMI provides a full range of environmental response services, including oil spill remediation, industrial firefighting, and routine industrial cleaning. They respond to calls in almost any environment, which means they operate a wide variety of vehicles and assets, including trucks, light-duty vehicles, boats, and more. Samsara’s proactive alerts have enabled E3 OMI to see a 95% reduction in no-seatbelt incidents. Using Ford Pro to track a significant portion of their light-duty fleet, the ability to onboard new Ford vehicles with Samsara’s with the OEM integration has saved hundreds of hours in administrative time. See more integrations in the App Marketplace →

Our open platform means you can eliminate redundant, manual tasks: With 75 branches in the United States alone and a team of 7,500 drivers, GardaWorld Security must ensure consistent safety standards across their workforces and branches. Using Samsara’s open API, they integrate their existing data with Samsara to recreate workflows, alerts, and more, freeing up 25% of their specialists' time previously spent entering data into multiple systems. After deploying Samsara AI Dash Cams, they improved several safety metrics including 74% reduction in speeding, a 67% decrease in close following distance, and 25% less rolling stops in just one year.

“Safety is one of our biggest competitive differentiators and Samsara enables us to be an industry leader with our safety program and technology.” Kimmy Favazza, Director of Marketing at GardaWorld Security

Easy access to footage means you can avoid litigation with on-the-spot exoneration: Satellites Unlimited (SUI) is a regional service provider and retailer for a major national satellite company. Since implementing Samsara in 2019, SUI has not had an at-fault catastrophic vehicle incident. More recently, they had an instance of a false claim but by providing the state trooper with the dash cam video, SUI proved their driver was innocent right then and there. SUI also leverages Samsara’s Trip History to prove they drive more miles than their satellite partners, earning them an increased reimbursement rate. By using Samsara’s tools for reducing idling and improving fuel efficiency, more money goes back to their bottom line. 

“​​Before Samsara, I depended on lagging safety indicators. Now I get access to real-time data on leading indicators so I can be more proactive in making safety decisions and prevent incidents from occurring." Cortez Tolbert, Safety Manager at Satellites Unlimited

Industry-leading technology means you can improve your customer experience with prompt service: Roto-Rooter is a leading plumbing and water clean-up company based in the United States. As a service provider, Roto-Rooter doesn’t run routes. Instead, vehicles are dispatched to their next location based on timing, proximity, and urgency. Samsara empowers regional managers to communicate with drivers, while also reducing distracted driving behaviors. With the Safety Inbox, they can pinpoint behaviors precisely and recognize or coach drivers. 

“Our insurance carrier was so excited for us to install cameras; they’ve asked Roto-Rooter to talk about Samsara. When your carrier is asking you to present, you know you’ve made an impact.” Kim Ohl, Director of Safety and Risk Management at Roto-Rooter

Real-time, in-cab coaching means fast time to ROI and safer vehicles on the road: Comfort Systems USA, Inc. provides commercial heating, ventilation, air conditioning, and electrical contracting services. Their operations span over 180 locations with over 45 operating units and over 18,000 employees. With Samsara in-cab alerts, they achieved an 85% reduction in vehicle safety events and a 72% reduction in speeding in just six months. They also use the Asset Tag to track small, high-value equipment on job sites like scissor lifts, welders, and pipe machines to improve their asset utilization. 

"Samsara provides us with a comprehensive solution that addresses safety for our drivers and the driving public. We've seen significant—and fast—improvements in driver awareness and behavior which helps us protect our most valuable asset, our employees, so they return home safely to their friends and family each day." Byran Farris, VP Treasury & Risk at Comfort Systems USA